You’re broken down on Tonkin Highway at 11 pm. Your phone’s at 8%, you’ve got work in the morning, and you just want to get home. A tow truck pulls up behind you within minutes – lights flashing, driver already out and walking toward your car.
Relief, right? Maybe not.
What you might be looking at is an unlicensed “chaser” truck – and the difference between a legitimate towing service and an opportunistic operator can cost you hundreds of dollars, damage your vehicle, or leave you stranded again an hour later.
We’ve seen it happen dozens of times. A distressed driver accepts help from the first truck that arrives, only to discover later that the operator had no proper licence, no insurance, and no accountability. By then, their car’s already been dropped at a yard with a $600 “storage fee” they never agreed to.
Understanding Unlicensed Operations
In WA, operating a tow truck legally requires more than just owning a truck with a hook. Every operator must hold a Tow Truck Driver’s Licence issued by the Department of Transport, and every vehicle must carry a Tow Truck Licence (a separate requirement).
These aren’t just bureaucratic boxes to tick. The licensing system exists to ensure operators know how to secure vehicles safely, understand the legal limits of their authority, and carry adequate insurance to protect your property.
Unlicensed operators skip all of that. They’re often driving vehicles that look the part – equipped with light bars, winches, and signage – but they’re not registered with any regulatory body. No oversight. No accountability.
Some are outright scammers. Others are well-meaning individuals who genuinely want to help but lack the training to do the job safely. Either way, the risk to you is the same.
The “Chaser” Phenomenon: How Unlicensed Operators Find You
Here’s how it works. Unlicensed operators monitor police scanners, traffic apps, and even social media for reports of breakdowns or accidents. They race to the scene – often arriving before you’ve even called for help – and offer immediate assistance.
It sounds helpful. It’s not.
These operators are called “chasers” because they chase incidents. Their business model relies on speed and pressure. They know that a stranded driver is vulnerable, stressed, and eager for a solution. They exploit that urgency.
We’ve had customers tell us they were quoted $150 on the roadside, only to be hit with a $700 invoice once their car was already loaded. Others report being taken to storage yards they never agreed to, then charged daily fees until they paid the full amount.
The tactic is simple: get the car on the truck first, negotiate later. By the time you realise what’s happening, your vehicle is already in their possession.
What Unlicensed Operators Look Like on the Road
So how do you tell the difference between a licensed professional and a chaser? It’s not always obvious, but there are clear warning signs.
Missing or Obscured Licence Plates
Every licensed tow truck in WA must display a tow truck number plate – a specific registration that identifies the vehicle as a legal operator. These plates are issued by the Department of Transport and are distinct from standard commercial plates.
If the truck has no visible tow truck plate, or if the plate is obscured, faded, or looks makeshift, that’s a red flag. Legitimate operators keep their plates clean and visible because they’re required to.
No Company Branding or Generic Signage
Licensed towing companies invest in their reputation. That means clear, professional branding – company name, phone number, ABN, and often a logo. The signage is permanent, not magnetic or temporary.
Chasers often use generic magnetic signs that say things like “24/7 Towing” or “Emergency Tow Service” with no specific business name. Some don’t display any signage at all. If you can’t identify who the operator works for, don’t let them touch your car.
Aggressive or Evasive Behaviour
Licensed operators don’t need to pressure you. They’ll introduce themselves, show identification, explain the process, and provide a written quote before moving your vehicle. They’re calm, professional, and transparent.
Chasers, on the other hand, often rush the interaction. They’ll say things like “I’m already here, let’s just get you sorted” or “Don’t worry about paperwork, we’ll sort it out later.” They avoid giving you time to think, call your insurer, or compare options.
If an operator becomes evasive when you ask for their licence number, a written quote, or proof of insurance, that’s your cue to refuse service.
Unusual Arrival Timing
How did they know you were there? If you haven’t called anyone yet and a tow truck appears within minutes, ask yourself how they found you. Licensed operators respond to calls – from you, your insurer, or roadside assistance. They don’t just “happen” to drive past.
Chasers monitor scanners and apps. They’re often on scene before emergency services have even cleared. If a truck arrives unsolicited, treat it with suspicion.
The Risks of Using an Unlicensed Operator
It’s tempting to think, “Well, if they get my car home safely, does it really matter?” It does. Here’s why.
No Insurance Coverage
Licensed tow truck operators carry public liability insurance and goods-in-transit insurance. If they damage your car during loading, transport, or unloading, you’re covered.
Unlicensed operators typically have no such coverage. If your vehicle is damaged – and we’ve seen plenty of cases where it is – you have no recourse. The operator has no assets to claim against, no insurer to contact, and often no traceable business address.
Unsafe Towing Practices
Towing a vehicle safely requires training. You need to know how to distribute weight, secure tie-down points, and adjust for different drivetrains. Using a tow hook on an all-wheel-drive vehicle, for example, can destroy the transmission. That’s why we use damage-free tilt tray services for 4WDs and AWDs – it’s the only safe method.
Unlicensed operators often lack this knowledge. They’ll use whatever equipment they have on hand, regardless of whether it’s appropriate for your vehicle. We’ve recovered cars that were winched incorrectly, left unsecured on flatbeds, or towed in gear.
Extortion and Hidden Fees
Once your car is on their truck, you’ve lost leverage. Unlicensed operators know this. They’ll quote one price on the roadside, then inflate it once you’re at the yard. Some will refuse to release your vehicle until you pay in full – cash only, no receipts.
There’s no regulatory body to complain to because the operator isn’t registered. You can report them to Consumer Protection, but by then your car’s been held for days and you’re out hundreds of dollars.
Legal Complications with Insurance Claims
If you’ve been in an accident and need your car towed for an insurance claim, using an unlicensed operator can void your coverage. Insurers require vehicles to be towed by licensed, insured professionals. If you can’t prove the operator was legitimate, your claim may be denied.
We work directly with all major insurers for accident towing, ensuring every step is documented and compliant. That’s not just for our protection – it’s for yours.
How to Verify a Tow Truck Operator’s Licence on the Spot
You don’t need to be an expert to check if an operator is legitimate. Here’s what to do.
Ask for Their Tow Truck Driver’s Licence
Every driver must carry their Tow Truck Driver’s Licence and show it on request. This is a specific licence issued by the Department of Transport – not just a standard driver’s licence.
If they can’t produce it, or if they offer excuses (“It’s in the truck,” “I left it at the office”), refuse service. A licensed driver will have it on them, always.
Check the Tow Truck Licence Plate
The truck itself must display a tow truck licence plate. This is a numbered plate that corresponds to a registered towing vehicle. You can verify this by calling the Department of Transport’s licensing enquiry line during business hours, or by checking the plate against the operator’s paperwork.
If the plate doesn’t match, or if there’s no plate at all, walk away.
Request a Written Quote Before the Vehicle is Moved
A legitimate operator will provide a written quote that includes:
- The towing fee
- The destination (where your car will be taken)
- Any additional charges (after-hours fees, storage, etc.)
- The operator’s business name, ABN, and contact details
If they refuse to put it in writing, or if they say “we’ll work it out later,” that’s a clear sign you’re dealing with a chaser.
Call Your Insurer or Roadside Assistance Provider
If you have roadside assistance (through RACWA, NRMA, or your insurer), call them first. They’ll dispatch a licensed operator from their approved network. If a truck has already arrived unsolicited, tell the driver you’re waiting for your insurer’s preferred provider.
Legitimate operators won’t argue. Chasers will pressure you to accept their service immediately.
What to Do If You’ve Already Used an Unlicensed Operator
If you’ve already handed your car over to an unlicensed operator and you’re now facing inflated fees, refusal to release your vehicle, or damage, here’s what to do.
Document Everything
Take photos of your vehicle’s condition, the tow truck, the operator, and any paperwork (or lack of it). Record the truck’s registration, the driver’s appearance, and the location where your car was taken.
If you paid by card, keep the transaction record. If you paid cash, note the amount and the circumstances.
Contact Consumer Protection WA
File a complaint with Consumer Protection WA. While they can’t force an unlicensed operator to return your car, they can investigate and take enforcement action. If the operator is engaging in deceptive conduct or extortion, Consumer Protection has the authority to intervene.
Report to WA Police
If you’re being held to ransom (e.g., “pay $800 or you don’t get your car back”), that’s extortion. Contact WA Police and file a report. Bring all documentation.
Seek Legal Advice
If the amount in dispute is significant, consider contacting a lawyer or lodging a claim with the Magistrates Court. Many community legal centres offer free initial consultations.
Get Your Car Re-Towed by a Licensed Operator
If your vehicle is accessible and you can arrange safe transport, we can help. Contact All Out Towing and we’ll coordinate a legal recovery. We’ve assisted dozens of customers in this exact situation.
How Licensed Operators Differ From Unlicensed Chasers
All Out Towing doesn’t chase incidents. We respond to calls – from you, your insurer, or your roadside assistance provider. Every job starts with a clear conversation, a written qutruckote, and your explicit consent.
Our team holds current Tow Truck Driver’s Licences. Our fleet is fully registered, insured, and maintained to the highest safety standards. We’re not the cheapest option on the market, but we’re the one you can trust when your car, your safety, and your peace of mind are on the line.
If you’re broken down and a truck arrives before you’ve called anyone, don’t assume it’s legitimate. Call us instead. We’re available 24/7 for emergency towing in Perth, and we’ll always give you a straight answer – even if that means telling you to wait for your insurer’s preferred provider.
Protecting Yourself: A Quick Checklist
Here’s what to do next time you’re stranded:
- Call your insurer or roadside assistance first – don’t wait for a truck to arrive
- Ask for the driver’s Tow Truck Driver’s Licence – if they can’t show it, refuse service
- Check the tow truck licence plate – it should be clearly visible and match the paperwork
- Get a written quote before your car is loaded – no exceptions
- Verify the destination – know where your car is going before it leaves
- Take photos – of the truck, the driver, your car’s condition, and any paperwork
- Trust your instinct – if something feels off, it probably is
Final Thoughts
The towing industry in Perth has plenty of skilled, honest professionals who take pride in helping people on their worst days. But it also has opportunists who see a breakdown as a business opportunity.
Knowing the difference can save you hundreds of dollars, protect your vehicle from damage, and give you peace of mind when you’re already dealing with enough stress.
If you’re broken down, involved in an accident, or need specialised towing for a prestige car, heavy machinery, or commercial vehicle, we’re here to help. No scanners. No chasing. Just honest, professional service when you need it most.
Call 0418 959 216 for towing you can trust. All Out Towing – licensed, insured, and genuinely available 24/7 across Perth’s metro area and northern suburbs.
Stay safe out there.
